Ocean Village

Terms of Business

We are not authorised by the Financial Conduct Authority.  However we are included on the register maintained by the Financial Conduct Authority (FCA) so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts.  This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Institute of Chartered Accountants in England and Wales.  The Financial Services Register can be found at www.fca.org.uk/register.  If you would like to talk to us about how we could improve our service to you, or if you are unhappy with the service you are receiving, please let us know.

There may be occasions when we need to contact you without your express permission.  We shall of course comply with any restrictions you may wish to impose which you notify to us in writing.

We will carefully consider any complaint as soon as we receive it and do all we can to explain the position to you.  If we do not answer your complaint to your satisfaction, you may of course take the matter up with the Institute.

In the unlikely event that we cannot meet our liabilities to you, you may be able to claim compensation under the Chartered Accountants’ Compensation Scheme.

Meeting your demands and needs

Our practice is regulated by the Institute of Chartered Accountants in England and Wales in respect of Insurance Mediation Activities.

We recommend that you purchase Croner Taxwise Fee Protection Insurance as it will protect you against the additional professional fees that will arise in the event of an HMRC enquiry or dispute. We chose CronerTaxwise as our provider of this insurance because Croner Taxwise has a good reputation in the market place, offers a high standard of customer care in claims handling and provides one of the widest Policy covers in the market place.

We are not under a contractual obligation to conduct insurance mediation activities with a limited number of insurance undertakings and do not give advice based on a fair analysis of the market.  Upon request we will provide you with a list of insurance undertakings from which we have made our selection.

In recommending this insurance we have considered the following Demands & Needs:

You will benefit from this insurance as you could be subject to an HM Revenue & Customs (HMRC) tax enquiry or dispute. This is because, during the policy period:

a) There is a current or will be a future requirement for you to submit an HMRC self-assessment tax return.
b) You operate a PAYE scheme or you will operate a PAYE scheme.
c) There is a current requirement or there will be a future requirement for you to be VAT registered.

Please note that if none of points 1 to 3 apply to you, this insurance may not be appropriate and you should contact our practice to discuss this.

The HWBulletin

Our HWBulletins cover a range of subjects, including some of the services that we offer and an update of the recent changes that have, or will take place.

Read latest issue.

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